Employment Opportunity: IT HelpDesk Assistant | Oceana USA

IT HelpDesk Assistant

If you are looking to make a difference in the world and have a passion for protecting and restoring the abundance of the Oceans, then this might be the place for you. Oceana’s IT department is looking for someone to assist with day-to-day computer support and provide Tier I and II global support to ensure user needs are being met. The IT Helpdesk Assistant provides services to 220+ users and 250+ computers in 18+ international offices across 24 time zones providing efficient, effective, and timely service to staff. She/he also processes new employee and termination requests, provides IT training and onboarding orientations, and prepares and maintains Windows and MacOS workstations, applies workstation and server upgrades and creates and maintains relevant documentation.  The position supports global IT projects as required.

This position will report to the Senior Systems and Helpdesk Manager while assisting the IT Team in resolving technical issues in Oceana’s infrastructure, including servers, workstations, printers, network devices and software. This is a full-time position based in Washington, DC. The ideal candidate has a bachelor’s degree and 1+ year(s) of experience in the IT field; or equivalent combination of education and experience. Required competencies for this position are resourceful, action oriented, instills trust, customer focused and easily adapts to technology changes.

Come join a dedicated team of professionals who are working to protect marine wildlife while enhancing the capacity of the oceans to feed a growing world population. Founded in 2001, Oceana is the world’s largest ocean advocacy organization focused solely on restoring the resilience, diversity, and abundance of marine ecosystems to ensure that our oceans are a significant source of wild-caught fish that can help feed the world.

We achieve measurable change by conducting specific, science-based campaigns with fixed deadlines and articulated goals. Our campaigns focus on getting policy change in countries that, govern nearly one-third of the world’s wild-caught fish, including Belize, Brazil, Chile, Mexico, Peru, the Philippines, the United States, Canada and the 27 countries in the European Union. 

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“Oceana values a diverse workforce and welcomes people different from each other in many ways, including characteristics such as race, gender, sexual orientation, religion, ethnicity, and national origin. Oceana considers all qualified candidates and seeks to recruit from a diverse candidate pool.”

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